Category: Hearing Ambassadors

When The System Lets You Down

Post author By A & G Campbell
Post date 11 June 2025

Photo by Rosie Kerr on Unsplash

What to Do if You’re Not Getting the Hearing Support You Need

We recently received a heartfelt message from one of our readers that really resonated — and we suspect it might with you too.

“While browsing the web yesterday I came across your very helpful site. I’m not sure how I didn’t pick it up sooner – but it was a very timely event as I’m feeling really quite down about my hearing. I’ll be 81 in a few days’ time…”

This gentleman’s story spans six decades of living with hearing loss — a journey marked by persistence, frustration, and resilience. Diagnosed in his twenties with significant hearing loss in one ear, he was told by hospital audiology that “it’s not something we can correct.” He was eventually given hearing aids, but support remained minimal.

Many years later, another hearing test showed that his other ear now had almost no hearing. Yet again, a consultant’s letter advised him to simply “carry on” with hearing aids — with no further investigation.

Fortunately, a referral to a specialist centre changed everything. There, doctors identified an acoustic schwannoma, a type of benign tumour, and provided targeted treatment and new hearing technology (BiCROS aids). For the first time in decades, he felt his hearing needs were properly understood — and his previously “poor” ear became the better one.

Photo by Anthony Camerlo on Unsplash

Now in his early 80s, he’s once again facing difficulties. Both sets of hearing aids — NHS and private — have let him down, and he fears his remaining hearing may be declining. Another specialist appointment is on the horizon, and he’s understandably anxious and hoping for answers.

So what can you do if you feel you’re not getting the right support for your hearing?

Sadly, this story is not unique. Many people are told to simply “get on with it” — that hearing loss is inevitable, not treatable, or not worth further investigation. But here’s the truth:

You are entitled to proper care and attention — at any age.

Here are some steps you can take if you feel you’re not being listened to or supported:

1. Trust your instincts

If you feel something isn’t right — a sudden drop in hearing, one-sided loss, tinnitus, dizziness, or hearing aids no longer helping — don’t ignore it. Keep a simple log of your concerns to share with your GP or audiologist.

2. Ask for a second opinion

If your first consultation leaves you with more questions than answers, ask to be referred elsewhere — ideally to a specialist ENT or audiology centre. You have the right to be heard, quite literally.

Photo by Brett Jordan on Unsplash

3. Persist with your GP

Some conditions, like acoustic neuromas (schwannomas), can go undetected unless someone takes the time to investigate further. If your GP listens and takes action — as in the case above — it can make all the difference.

4. Check your hearing aids

If you suspect your hearing aids are no longer working well, request a reassessment. You may need reprogramming, servicing, or new technology. If you have aids from both NHS and private providers, don’t be afraid to compare and ask questions.

5. Reach out to others

You are not alone. Connecting with charities, support groups, or local hearing clinics can provide emotional support, practical tips, and sometimes even advocacy help.

Photo by Toa Heftiba on Unsplash

We’re so grateful to our reader for sharing his story — and we wish him the very best at his upcoming appointment.

Have you ever felt let down by the hearing care system? What did you do about it?
We’d love to hear your experience — and any advice you’d give others in a similar situation. Let’s learn from each other and help make sure no one is left to struggle alone.

Please click here to share your story

Hear are some groups that might help you:

RNID

Hearing Loss Association of America

Tags AcousticNeuroma, Advoacate, Advocateforyourself, HearingAmbassadors, HearingLoss, HearingSupport, Support

Balance Dizzyness Hearing Ambassadors Hearing Well-Being Hearing Well-Being

Do Balance Exercises really help?

Post author By A & G Campbell
Post date 3 June 2025

Photo by Monica Leonardi on Unsplash

Finding Your Feet

When you live with hearing loss, you might not expect difficulties with your balance. Yet, balance issues are surprisingly common for people who are deaf or hard of hearing. This is because the inner ear isn’t just responsible for hearing; it’s also home to the vestibular system, which helps us stay upright and steady on our feet. When your balance is affected, even slightly, it can lead to dizziness, unsteadiness, or a general lack of confidence when walking.

One of our ambassadors recently shared a brilliant insight about the balance exercise class that they attend:

“I’ve been taking balance exercise classes for HOH/deaf via Zoom, once a week, for five years now. Everyone in the class has hearing loss, so our classes are always captioned. Slowly, slowly I feel my balance and confidence have improved. I feel far more stable.”

So, in this article we ask whether balance exercises really work and can they help improve stability, mobility, and confidence.

Why Balance Exercises Matter

Photo by Monica Leonardi on Unsplash

Our ability to balance depends on input from our eyes, muscles, joints, and inner ears. If hearing loss is related to damage in the inner ear and vestibular system, the brain may be less able to interpret motion and body position, leading to a greater risk of falls.

This is especially important as we age: falls are one of the leading causes of injury in older adults. Studies show that targeted balance exercises can reduce the risk of falls, improve posture, and strengthen muscles, which also helps maintain independence.

What Do Balance Exercises Involve?

Balance exercises can range from very gentle movements to more challenging routines. Common exercises include:

Standing on one leg (near a wall or chair for support)
Heel-to-toe walking
Tai Chi or gentle yoga
Side leg raises
Marching in place
Sit-to-stand repetitions
Turning your head slowly side to side while walking

These exercises help train your body to respond better to shifts in movement and weight, and they can be modified for any age or ability.

Photo by Age Cymru on Unsplash

Can Balance Exercises Help People with Hearing Loss?

Yes—and there’s growing awareness of this. More and more classes, like the one our contributor mentioned, are being tailored specifically for people who are deaf or hard of hearing. These classes are often captioned, use visual cues, and allow extra time for instructions, which makes them more accessible and inclusive.

Even if your balance isn’t severely affected, regular practice can:

Improve your confidence when walking outdoors or on uneven surfaces.
Increase your muscle strength, which supports balance.
Help you feel more grounded and aware of your body’s movements.

How to Find a Class

Photo by Marten Newhall on Unsplash

Local community centres or health charities often run classes for older adults or people with sensory loss.
Online platforms like Zoom are now offering accessible classes specifically for the HOH/deaf community.
Search for terms like “deaf-friendly balance class,” “accessible fitness,” or “vestibular rehab for hearing loss.”
Check with hearing support organisations or balance/dizziness charities—they may offer referrals or run their own classes.
Speak to a physiotherapist—they can create a tailored programme based on your needs.

A Final Word

Like our Facebook friend said:

“I can’t scientifically prove balance exercise is helpful, but it sure doesn’t hurt! And after a while, it’s fun.”

That’s exactly the point. If it feels good, improves your confidence, and gets you moving, then it’s already working!

So if your world has felt a little off-balance lately, why not give it a go? Whether you choose a group class or practice from the comfort of your living room, a few simple moves might help you feel more sure-footed and more empowered.

Find out more about Hearing Loss and Balance on our website here [Hearing Loss and Balance]

Where to Look for a Class

If you are interested in exploring balance classes—especially those suitable for people with hearing loss—here are some good places to start:

Online Classes (Zoom & On-Demand)

YouTube Channels
Try searching “balance exercises for seniors” or “vestibular rehab exercises.” Some videos are captioned or include visual-only instructions. Look for creators like NHS Balance Exercises, Later Life Training, or The Otago Exercise Programme.

Other Resources:

Royal National Institute for Deaf People (RNID) [https://rnid.org.uk]
RNID doesn’t run classes directly but can help you find support groups or local organisations that do. They may also know of HOH-friendly fitness options.
Hearing Loss Association of America [https://www.hearingloss.org]
HLAA offers programs, events and a nationwide community of support that give people the tools to thrive with hearing loss.
Age UK [https://www.ageuk.org.uk]
Many local Age UK branches offer gentle exercise classes, including falls prevention and balance workshops. Call your local branch and ask about accessible classes.
Falls Prevention Services (via your GP or local NHS Trust)
If you’re experiencing balance issues, your GP can refer you to a falls prevention programme or a vestibular physiotherapist. Some services run group sessions specifically for people with sensory impairments.
Your Local Deaf Centre or Hearing Loss Charity
These centres often host community events and may offer or know of tailored movement sessions. Try searching “[Your County] Deaf Centre”

Tags Balance, BalanceMatters, HearingLossSupport, HearingWellBeing

Dementia Hearing Ambassadors Hearing Loss Hearing Well-Being Memory Memory Loss

When Hearing Loss Hides Behind Memory Loss

Post author By A & G Campbell
Post date 22 May 2025

Photo by Michelle Zallouaa on Unsplash

A true story

Recently, a friend shared with me a frustrating and upsetting experience. Her husband, who lives with memory loss, also has significant hearing loss. She took him to a local memory clinic at the hospital, hoping for some helpful support and assessment.

Photo by Amina Atar on Unsplash

But things didn’t go as planned.

The person who conducted the assessment spoke with a very strong accent. This, combined with the setting and the clinical language, made it difficult for her husband to follow what was being said. When the assessor asked him straightforward questions — such as “Where did you go to school?” — he didn’t answer. Not because he didn’t remember, but because he simply couldn’t hear the question clearly.

In her frustration, his wife started answering for him. But by then, the moment had passed. They left the clinic early, disheartened and deflated.

It struck me how easily this kind of misunderstanding can happen — and how damaging it can be.

Hearing Loss and Memory Loss: A Common Overlap

Many people who are referred for memory assessments are older. And many older people also experience hearing loss — whether diagnosed or undiagnosed. In fact, hearing loss is one of the most common long-term health conditions in people over 70.

But when a person with hearing loss struggles to answer questions, it’s easy for others to assume that the issue is memory-related. That can lead to inaccurate assessments, unnecessary worry, and people being labelled in ways that don’t reflect their actual abilities.

Photo by Michelle Zallouaa on Unsplash

What Could Have Helped?

We thought long and hard about what might have helped in this situation — and came up with a few ideas. They’re not perfect, but they might help others facing a similar challenge:

Mentioning the hearing loss clearly at the start of the appointment.
Politely asking for repetition or written questions if speech isn’t clear.
Making sure hearing aids are on and working, or using assistive devices.
Gently requesting to see a different staff member if communication is too difficult.
Encouraging clinics to consider including basic hearing checks as part of the assessment process.

But we know every situation is different.

Your Experience of hearing loss and memory loss

Photo by Jon Tyson on Unsplash

Have you had a similar experience — at a memory clinic, hospital, GP surgery or elsewhere? How did you cope? What do you wish had been done differently?

We’d love to hear your story and any tips you can share. The more we learn from each other, the more we can help others avoid the same frustrations — and make sure people with both memory and hearing difficulties get the respect and support they deserve.

Because hearing well is a vital part of being understood.

Further Reading : The Alzheimer’s Society (a British Charity) have produced an interesting read about the connection between hearing loss and dementia

Hearing Ambassadors also have more information on our website about how you can help your friends and family

Tags communication, dementia, hearing loss, well-being

Balance Dizzyness Hearing Ambassadors Hearing Loss Hearing Well-Being

How hearing loss and balance are deeply connected

Post author By A & G Campbell
Post date 22 May 2025

Photo by Vitaly Gariev on Unsplash

When the Lights Go Down – Why My Husband Struggles to Walk in the Dark

My husband Andrew is severely deaf, and like many people with hearing loss, that’s only part of the story. He also has balance problems. It’s something we live with every day—but it becomes especially obvious at night, when walking suddenly feels like a challenge most people wouldn’t think twice about.

It all started very suddenly, and frighteningly.

A Sudden Change That Changed Everything

Andrew caught a virus. Nothing too dramatic at first—just a bit under the weather. But then he went to bed and slept for 36 hours straight. When he woke up, everything had changed.

He couldn’t hear properly. In fact, his hearing was almost completely gone. Not long after, he began to experience dizzy spells. At the time, we didn’t fully connect the two symptoms—but we’ve since learned that they’re more closely related than we ever imagined.

Photo by Radvilas Seputis on Unsplash

Hearing and Balance Live Side by Side

Inside the inner ear is the cochlea, responsible for hearing, and right next to it is the vestibular system—the bit that helps us balance. When Andrew’s virus damaged his hearing, it affected his vestibular system too. That’s why he started feeling dizzy, unsteady, and unsure on his feet.

He didn’t have full-on vertigo, but he described it as “the world going round at an angle, whilst he stays still” He gets a terrible headache and feels nauseous. It wasn’t constant, but it came in waves—and it never truly went away. The dizziness eventually faded, but the balance issues remain.

How the Eyes Step In

Since then, Andrew has had to rely heavily on his eyesight to keep balanced. He watches the floor, the lines of buildings, shadows, railings—anything that helps his brain figure out which way is up. His eyes have become his second balance system.

But when the lights go down, that system struggles too. In the dark, there are fewer visual cues. The world becomes flat and uncertain. Walking down an unfamiliar path at night can feel like walking on marshmallows.

He slows down, sometimes stops completely, trying to get his bearings. It’s not fear—it’s instinct. His body is doing everything it can to stay upright and safe.

The Quiet Challenge of Walking

It’s easy to overlook just how tiring it is. The concentration needed to walk in the dark, when your balance is compromised and your ears no longer help, is immense. It’s not just physical—it’s mental and emotional. It can be frustrating and, at times, isolating.

Over time, we’ve adapted and we’ve both become more aware of how much extra effort these situations take.

Photo by Jacob Elliott on Unsplash

What We’ve Learned

Hearing loss is more than a loss of sound. It can also affect how we move, how we feel in space, and how safe we feel doing everyday things like walking.

Andrew’s experience isn’t unique. Many people with hearing loss—especially when it’s caused by damage to the inner ear—also experience balance difficulties. The connection is real, and it deserves more attention.

If someone you care about is struggling with both hearing and balance, know that it’s not in their imagination. These systems are intertwined. And when one fails, the other has to work harder.

A Little Understanding Goes a Long Way

So next time you see someone moving slowly, stopping to steady themselves, or hesitating in the dark, remember—they may be using every ounce of concentration just to stay balanced.

And sometimes, simply knowing that can make a world of difference.

ASHA (American Speech Language Hearing Association) have a great article about hearing and balance ==> ASAH Hearing and Balance

Hearing Ambassadors has lots of other interesting information about hearing loss. For example ==> How does it feel to have hearing loss

Tags Balance, Dizzyness, hearing loss, well-being

Communication Hearing Well-Being Lipreading Sign Language

Why We Read the Whole Face, Not Just the Lips

Post author By A & G Campbell
Post date 14 May 2025

Photo by Daniil Onischenko on Unsplash

“Let me put on my glasses so I can hear you better.” It sounds like a joke—but for many people with hearing loss, it’s surprisingly true. They aren’t trying to hear with their eyes—they’re trying to read your whole face, not just the lips.

Photo by Rens D on Unsplash

We often think of lipreading as watching someone’s mouth, but in reality, the entire face plays a role in how we understand speech. People who are hard of hearing rely on a rich blend of visual cues—from lip movements to eye expressions, eyebrow flicks, and subtle shifts in facial tension. It’s a kind of “face-reading” that goes far beyond the mouth.

The Hidden Clues in Every Expression

One friend told me, “I can’t lipread if someone is wearing sunglasses.” And she’s not alone. The eyes give away so much more than we realise—whether someone is confused, curious, or just joking. Covering them up is like turning off the subtitles.

Understanding speech visually is a lot like reading body language in miniature:

A furrowed brow may mean “I’m not sure I understand.”
A raised eyebrow can suggest “Really? Are you sure?”
A crinkled nose might hint at “That sounds a bit odd to me.”

These aren’t conscious signals—they’re the natural punctuation of everyday conversation. For someone relying on visual cues, they can make all the difference between following the thread or getting lost.

Photo by Tati Odintsova on Unsplash

More Than Words: Whole-Face Communication

Here’s what contributes to full-face understanding:

Eyes: Direction, attention, emotion, and reaction.
Eyebrows: Questioning, emphasis, surprise.
Forehead and cheeks: Emotional tone and subtle timing cues.
Jaw and neck: Extra support for noticing certain sounds and rhythms.

Take the sentence: “Oh, that’s just great.”
Now imagine it said with wide eyes and a genuine smile—versus narrowed eyes, tight lips, and an eye roll. The words are the same. Reading the whole face changes everything.

Why Visual Clarity Matters

When someone says, “Let me see you properly,” what they mean is: I need the full picture. If you’re in shadow, wearing sunglasses, turning away while speaking, or covering your mouth with your hand, they miss out on vital context.

Even facial hair, masks, or poor lighting can obscure meaning. And while hearing aids and cochlear implants can help, they don’t replace the value of clear, expressive visual communication.

How You Can Help

If you’re talking to someone hard of hearing, try these simple adjustments:

Face them directly – and avoid turning away mid-sentence.
Speak in good light – ideally with your face clearly visible.
Avoid sunglasses – especially in conversation.
Use your expressions – they carry as much meaning as your words.
Pause occasionally – giving the other person time to process what they see and hear.

You don’t need to over-act or exaggerate—just be natural, open, and aware.

Photo by Saung Digital on Unsplash

Communication Is More Than Sound

We tend to think of listening as a purely auditory act. But real-life communication is richer than that. We all read the world with our eyes as well as our ears—some of us just rely on that more than others.

So next time someone says they need to put on their glasses to hear you better, smile. It’s not about hearing more—it’s about seeing you more clearly. And that’s what real connection is all about.

Click here to see our other blogs about lipreading and sign language.

For more communication tips RNID is a great place to start

ASL Baby Sign British Sign Language BSL Cued Speech Hearing Ambassadors Hearing Well-Being Lipreading Makaton Sign Language Sign Supported English SSE

Lipreading: The skill we all use – even if we don’t know it

Post author By A & G Campbell
Post date 1 May 2025

Photo by Alexandru Zdrobău on Unsplash

Have you ever been watching a heated football match, and when a controversial decision is made, you know exactly what the player is shouting—even though you can’t hear a thing? That, right there, is lipreading in action.

Photo by Omar Ramadan on Unsplash

It might surprise you to know that lipreading (also called speechreading) is a skill we all use, whether we realise it or not. It’s a natural part of how humans communicate, especially in noisy environments like pubs, busy streets, or parties. Our brains cleverly combine what we hear with what we see—the shape of the mouth, the movement of the lips, and facial expressions—to work out what’s being said.

We’ve Taught Ourselves

Most of us haven’t had formal training in lipreading. We just pick it up as we grow and communicate with others. From an early age, we start recognising the visual clues that go with speech. It becomes instinctive—until we try it without sound and realise how tricky it can actually be!

Photo by Mario Amé on Unsplash

But Not All Words Can Be Read on the Lips

Here’s the catch: lipreading isn’t perfect. Some words look identical on the lips, even though they sound completely different. That’s because certain sounds are made inside the mouth or throat and don’t change the visible shape of the lips much.

Photo by Volodymyr Hryshchenko on Unsplash

Take for example:

Pat, bat, and mat – These all look nearly the same when spoken.
Cough, golf, and gone – Not much happening visually here either.
Can and man – Try mouthing them silently in the mirror—they’re hard to tell apart!

This is actually what ventriloquists rely on. They avoid using words with noticeable lip movements and instead focus on sounds that can be disguised. That’s how they “throw” their voice and make it seem like the dummy is doing all the talking.

Lipreading Is a Lifeline for Many

For people with hearing loss, lipreading becomes a vital communication tool. When sound is muffled, distorted, or absent, being able to read the lips, expressions, and gestures of the speaker can make a huge difference. It’s empowering. It brings confidence. And in many cases, it makes communication possible again.

Photo by Alexandru Zdrobău on Unsplash

Can You Improve Your Lipreading?

Absolutely. While we all use some level of lipreading already, taking it further is totally possible—and beneficial. Lipreading classes are available in many countries, often through adult education centres, community colleges, or charities supporting deaf and hard-of-hearing people.

These classes don’t just teach you to recognise mouth shapes. They often include:

Strategies for filling in the blanks
Tips for dealing with common problem sounds
Practice with everyday conversations
Support from others who are also learning

Plus, they’re a great way to meet people and feel less isolated if hearing loss is new to you.

Photo by Brett Jordan on Unsplash

Other Tips to Boost Your Lipreading

Here are a few more ways to enhance your lipreading skills:

Face the speaker: Make sure you can see their face clearly—good lighting helps.
Ask people to speak clearly, not loudly: Shouting can distort lip movements.
Don’t be afraid to ask for repeats or rephrasing: You’re not alone.
Use context clues: Understanding the topic helps predict words.
Stay relaxed: Tension makes concentration harder.

A Skill Worth Celebrating

Lipreading is an amazing example of how adaptable humans are. Whether you’re aware of it or not, you’re probably using it every day—and with a bit of focused learning, it can become an even more powerful ally in communication.

If you’re interested in learning more, why not look for a local lipreading class or an online group to join? Your eyes might just become your new ears.

Here is a good place to start: Association of Lipreading Tutors

We have lots more go-to links in our Resource Library

Tags communication, Inclusion, Lipreading

Accessible Communication ASL Baby Sign British Sign Language BSL Cued Speech Hearing Loss Hearing Well-Being Makaton Sign Language Sign Supported English SSE

Is Sign Supported English a Real Sign Language?

Post author By A & G Campbell
Post date 11 April 2025

Photo by Buddha Elemental 3D on Unsplash

If you’ve recently started to experience hearing loss, you might have come across something called Sign Supported English, or SSE for short. It’s often taught in lipreading and communication classes aimed at adults who’ve lost their hearing later in life. But is SSE a real sign language?

That’s a question that sparks strong opinions—and the answer depends on how you define a “real” sign language.

What Is Sign Supported English?

SSE is not its own language. It’s a communication method that uses signs borrowed from British Sign Language (BSL), but with spoken or written English grammar and word order.

Think of it as English… with signs added for support.

Photo by Timothy Dykes on Unsplash

People who use SSE will usually speak at the same time as they sign, using the structure of English rather than the grammar of BSL, which is a fully-fledged visual language with its own syntax and rules. SSE can be incredibly helpful for people who:

Grew up speaking English
Have acquired deafness later in life
Use hearing aids or cochlear implants
Can still hear some speech sounds
Rely heavily on lipreading

By combining signs with spoken English, SSE can reinforce understanding—especially in noisy environments or when the speaker’s mouth is hard to see.

What Do BSL Users Think?

Many Deaf BSL users would say that SSE is not a real sign language, and they’re right—linguistically speaking.

BSL is a complete, natural language with its own structure, vocabulary, and cultural significance. It’s not just “English on the hands.” Using BSL means thinking visually, using facial expressions as grammar, and following a different word order altogether.

Photo by Fotos on Unsplash

From that perspective, SSE isn’t a true language, because it doesn’t stand alone. It’s always tethered to English.

But that doesn’t mean it’s not useful or meaningful.

A Bridge for Those With Acquired Deafness

For many people who lose their hearing after childhood, learning BSL can feel like learning a completely foreign language—and that can be overwhelming.

SSE offers a gentle introduction. It helps people stay connected to spoken English while adding visual cues to aid comprehension. It can be especially powerful when used alongside lipreading, giving people multiple ways to piece together meaning in conversation.

Photo by Toa Heftiba on Unsplash

In this way, SSE can serve as a bridge—not just to better communication, but sometimes as a stepping stone toward learning full BSL later on.

Is There an American Equivalent?

Yes, there is! In the United States, the equivalent system is called Signed Exact English (SEE) or sometimes Manually Coded English (MCE).

Photo by freestocks on Unsplash

Like SSE, SEE is not a true sign language. It uses signs from American Sign Language (ASL) but follows English grammar and word order. It was originally developed to support the teaching of English literacy in Deaf children, but it’s also used by some people with acquired hearing loss or those who want to support spoken English with signs.

ASL, like BSL, is a complete visual language in its own right. And just like in the UK, many ASL users do not consider SEE to be a “real” sign language, although they may acknowledge its usefulness in certain contexts.

So… Is SSE Real?

If by “real” we mean a complete and natural language, then no—SSE is not. But if we mean a powerful, practical tool that helps people communicate and connect, then absolutely yes.

At Hearing Ambassadors, we believe in supporting every kind of communication that helps people feel included, confident, and heard—whether that’s BSL, SSE, lipreading, or a mix of all three.

If you or someone you love is exploring new ways to communicate after hearing loss, don’t be put off by labels. The best method is the one that works for you.

Check out more of our articles on sign language in our Hear Hub

Communication Hearing Ambassadors Hearing Well-Being Hearing Well-Being Sign Language

The hearing loss virus that changed our lives

Post author By A & G Campbell
Post date 9 April 2025

Photo by Alex Sheldon on Unsplash

One ordinary day, a virus changed everything.

About twelve years ago, my husband lost most of his hearing due to a viral infection. Just like that, he went from fully hearing to severely deaf—and our lives were turned upside down. At first, we didn’t fully grasp the impact it would have. But little by little, the effects of hearing loss crept into every corner of our lives. He struggled to understand speech. Conversations became exhausting. Group gatherings were overwhelming. Telephone calls were impossible. Even simple tasks like chatting to someone at the supermarket checkout became a source of stress.

Photo by Kelly Sikkema on Unsplash

We both found it hard. He was frustrated that I didn’t seem to speak clearly. I couldn’t understand why he wasn’t responding. The miscommunications built up. Over time, my husband began to withdraw. He’d sit quietly with a book rather than try to join in a conversation. I think he found it more comforting to be alone than to face the embarrassment of asking people to repeat themselves again and again.

Evenings out with friends stopped altogether. The wall of background noise in restaurants made conversation unbearable. He no longer felt like himself. And I no longer felt like I could reach him.

We knew something had to change—but what?

The First Turning Point: Finding Support

Just when things were starting to feel hopeless, we discovered our first glimmer of hope: a LinkUp Support Group run by Hearing Link Services.

It was life-changing.

For the first time, we met others who understood exactly what we were going through. We realised that hearing loss doesn’t just affect one person—it affects everyone close to them. And more importantly, it’s not just about the ears. It’s about communication, relationships, confidence, and connection.

Photo by Dan Meyers on Unsplash

We began to make small changes at home. I’d turn off the radio when we were talking. I’d face him when I spoke. I’d double-check he’d caught anything important. These things are second nature to us now—and yes, we’ve laughed at some of the hilarious things he thought I’d said!

If you’re struggling like we were, please know: you’re not alone, and there is help out there.

The Second Turning Point: Learning to Sign

A few years later came our second big breakthrough. We discovered that our local Adult Education Centre was running a Lipreading and Signed Communication course.

We didn’t know much about lipreading, and to be honest, we weren’t sure sign language would be relevant. Wasn’t it just for people born deaf? But we were curious, and we decided to give it a go.

We’re so glad we did.

The class was aimed at people like us—those who had lost their hearing after childhood. The method used was a combination of Lip Reading and Sign Supported English (SSE), which uses British Sign Language (BSL) signs alongside spoken English word order. It felt strange at first, like stepping into a whole new world. But slowly, it began to click.

And with it, something else clicked too: communication came back.

Photo by Volodymyr Hryshchenko on Unsplash

Rebuilding Confidence and Connection

Bit by bit, my husband’s confidence returned. His mood lifted. And most importantly, he felt included again.

When we go out in a group now, I can sign key parts of the conversation to him, making social situations far less isolating. Even better, our friends have become curious. They ask questions. They try out signs. They engage with him in ways they never did before.

It’s been transformational – for both of us.

Sign language hasn’t just helped us communicate. It’s helped us reconnect. It’s opened a door to inclusion, not just in our relationship, but in the wider world around us.

Photo by Brett Jordan on Unsplash

Give Sign Language a Go!

If you or someone you love is navigating hearing loss, why not give sign language a try?

It’s not just about words—it’s about connection, confidence, and a better quality of life.

That’s what our charity, Hearing Ambassadors is all about too.

Click here to see other posts about Sign Languages , how to get started, and the many ways it can make a difference.

Tags BSL, communication, hearing loss, HearingAmbassadors, HearingLoss, Inclusion, Lipreading, Sign Language, SignLanguage, SSE

Accessible Communication ASL Baby Sign BSL Communication Cued Speech Hearing Well-Being Makaton Sign Language

Cued Speech

Post author By A & G Campbell
Post date 24 March 2025

Photo by CDC on Unsplash

When we think of sign language, we often picture British Sign Language (BSL) or American Sign Language (ASL), both of which have their own grammar and structure. But did you know there’s another system designed to support spoken language and improve communication for deaf and hard-of-hearing individuals? Cued Speech is a visual communication tool that helps bridge the gap between spoken and written language, making speech more accessible through hand cues.

Photo by Towfiqu barbhuiya on Unsplash

What is Cued Speech?

Developed in 1966 by Dr. R. Orin Cornett, it is a way to improve literacy and language comprehension for people with hearing loss. It is not a sign language but rather a method that enhances lipreading by using eight handshapes to represent consonant sounds and four placements around the mouth to represent vowel sounds.

For example, if you watch someone say the words pat, bat, and mat, they all look very similar on the lips. Cued Speech clarifies these words by adding distinct hand cues to indicate which consonant sound is being spoken.

How Does it Work?

Cued Speech pairs hand movements with the natural spoken language to visually differentiate sounds that look similar when lipreading.

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Here’s how it works:

Handshapes: Represent consonant sounds (phonemes).
Hand Placements: Show vowel sounds by positioning the hand in different locations near the face.
Mouth Movements: Remain synchronized with natural speech so that the person receiving the cues can combine both visual elements for clear understanding.

Why is it Important?

Cued Speech directly represents spoken language. It can help people who are Deaf to develop stronger reading and writing skills.
Unlike “traditional” sign languages like BSL or ASL, Cued Speech can be adapted to any spoken language.
By clarifying similar-looking sounds, it makes lipreading far more effective.
Cued Speech directly represents speech sounds so it can be used to learn different spoken languages without confusion.

Examples of Cued Speech in Action

Let’s take a look at a few examples where Cued Speech makes communication clearer:

Example 1: Differentiating Sounds
Imagine someone is saying the words pet and bet. Without sound, they look identical on the lips. With Cued Speech:

Pet might use a handshape representing “P” at the chin placement for “E.”
Bet might use a different handshape representing “B” at the same chin placement for “E.”

Example 2: Supporting Speech Development
Learning to read can be a challenge for children who have hearing loss because they don’t always have clear access to phonics. This is where Cued Speech comes in. It gives them a visual representation of sounds, helping them understand the relationship between spoken and written language.

See more from Deaf Choices UK

Who Can Benefit?

Cued Speech is valuable for:
✅ Children with hearing loss – Helps them learn spoken language and improve literacy.
✅ Adults with acquired hearing loss – Supports better speech perception.
✅ People with auditory processing disorders – Aids in distinguishing sounds more effectively.
✅ Families of deaf children – Helps create an inclusive home environment.

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Your Cued learning journey starts here!

There are free training resources available for families with deaf children and it doesn’t take long to learn the basics. Many learners pick up the system quickly with practice.

Would you like to explore Cued Speech for yourself or your family? try these websites :

UK Deaf Choices UK

USA National Cued Speech Association

Catch up on all our sign language posts here: https://www.hearingambassadors.org/latest-news/

#CuedSpeech #HearingLoss #Lipreading #SignLanguage #AccessibleCommunication #HearingAmbassadors

Accessible Communication ASL BSL Communication Makaton Sign Language

Makaton: A Bridge Between Speech and Sign

Post author By A & G Campbell
Post date 23 March 2025

Makaton is a unique communication system that combines signs, symbols, and speech to support language development and understanding. Originally developed in the 1970s, it is widely used in the UK to help people with communication difficulties express themselves more effectively.

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This sign language uses many simplified signs from BSL and is particularly beneficial for anyone with who finds difficulty with communication, such as people with hearing loss or speech and language difficulties. It is used by both children and adults in many situations.

Unlike full sign languages, Makaton is designed to support and encourage spoken language, rather than replace it. It can help users feel more confident in communication, reducing frustration and improving social interactions.

How is it Taught and Used?

Makaton is typically introduced through structured training programs, available through Makaton tutors and online resources. It is used in:

Schools and nurseries to help children with communication needs
Hospitals and healthcare settings to support patients with speech difficulties
Community spaces like libraries and supermarkets to improve accessibility
Everyday home life for families who want to enhance communication with loved ones

The Role of Music and Songs

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It is often taught through singing and music, making it fun and engaging. Popular children’s programs like Something Special with Mr Tumble have introduced the language to a wider audience, and many nurseries and schools incorporate it into songs to help children learn words and signs together. Indeed, out own grandchildren are learning it!

How Does Makaton Relate to BSL?

It borrows signs from British Sign Language (BSL) but has key differences:
The signs are simplified to make them easier to learn.
The signs follow spoken word order, whereas BSL has its own grammar and structure.
It also uses symbols alongside signs to reinforce meaning.

Because of these differences, Makaton is not a full sign language like BSL, but it can serve as a stepping stone for those who may later learn BSL.

Is There an ASL Version

Whilst it is primarily used in the UK, similar systems exist in other countries. In the US, Signed Exact English (SEE),serves a similar purpose by supporting communication with simplified signs while following spoken English word order. SEE is based on American Sign Language (ASL) but is not considered ASL itself, as ASL has a distinct grammatical structure. In Austrailia Key Word Sign is very popular

Makaton in Everyday Life

Many public places and services now use Makaton to create a more inclusive environment. Look out for Makaton signs in:
Hospitals – helping patients with communication difficulties
Libraries – staff signing to assist young children and those with disabilities
Supermarkets – where employees are trained to use basic signs for customer service

Photo by Jason Leung on Unsplash

Common Misconceptions About Makaton

❌ Makaton is just simplified sign language. – While it uses BSL signs, it is designed to support spoken language, not replace it.
❌ If you use Makaton, you won’t learn to speak. – Research shows that Makaton actually helps many people develop their speech by reinforcing words with visual signs and symbols.
❌ Only children use Makaton.– People of all ages benefit from Makaton, including adults recovering from strokes.

Final Thoughts

It is a powerful communication tool that enhances understanding and inclusion for people with hearing, speech and language challenges. While it is not a full sign language like BSL or ASL, it plays a crucial role in bridging the gap between spoken and signed communication.

Try these free resources to get started.

The Makaton Charity – Free Resources. The official Makaton Charity offers a variety of free downloadable resources, including vocabulary lists, activities, and guides. Access requires a free account.
Twinkl – Makaton Teaching Resources. Twinkl provides a wide range of printable and digital teaching resources, including worksheets, eBooks, games, and PowerPoints, suitable for various educational settings.

Find out more about ASL, BSL, Baby Sign and Cued, in the news section on our website

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Tags ASL, BSL, communication, Makaton, Sign Language